Performance Management

Operational Improvement programs, driven by Performance Management, lie at the core of strategy deployment; Operational Improvement, embracing many problem solving and waste elimination tools and techniques, is fundamentally about engaging people at all levels of the company in team-based continuous improvement.

We offer a wide range of support in this field, from company-wide programs, through assistance with specific techniques and methodologies, to short sharp audits that focus management on priorities for action. Tailored company-wide programs can be developed, either based upon the TWCM model or designed to meet particular needs.

Performance Improvement through Process Excellence (PIPE)

PIPE delivers a set of tools that assist senior managers deploy their vision and strategy, both to achieve operational goals and to prioritise and implement change programs. Review processes are established that enable senior managers to monitor company performance using a "dashboard" of high level indicators, drilling down into specific processes only when problems are highlighted.

To assist with the development of the key performance indicator network, we may use reference models such as the European Foundation for Quality Management (EFQM)’s Business Excellence Model as a benchmark, ensuring a comprehensive and consistent framework of performance indicators, tailored to each company's individual needs.

In addition to taking the fog and fuzziness out of managing a business, our tools enable companies to make a smooth, managed transition from functional to process-based organisation.